Returns Policy – the-bed-shop.co.uk
We are an independent family ran business who have been trading for over 35 years. We want you to be 100% satisfied with everything you buy from us at www.the-bed-shop.co.uk If you would like to return an item to us you may do so within 14 days of receiving it.
IF THE GOODS ARE FAULTY
As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
To help us ascertain the nature of the fault we may ask you to provide evidence to us in the form of an image that can be either sent to our address or emailed to firstname.lastname@example.org Failure to provide this evidence may prevent us from processing the issue.
If the Goods have not been accepted and are faulty, you are entitled to reject the goods and claim a full refund or request a repair or replacement. In some circumstances we may offer a partial refund or a reduction in the purchase price.
In the case of a replacement being offered this will be of equivalent quality or better than the original product purchased from the manufacturer’s current range.
Please call or email our Customer Service Department in the first instance 01942 608196 or email@example.com
Your case will be personally managed by a dedicated member of our Customer Service Department.
We will then investigate your case and come back to you with feedback as quickly as possible. In certain circumstances the manufacturer may request an image of the faulty good in situ.
You will receive information regarding next steps, in most cases within 24hours.
As stated above, in some cases we may decide that it is necessary to refer your case to the manufacturer of your product and undertake an Inspection of the issue.